Refund Policy

30 Days Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must:

  • -> Be still in original packaging (the inner packaging must not be tampered with)
  • -> Product was never assembled or used
  • -> The product and packaging is in full salable condition when received back
  • -> All accessories, manuals, and parts must be included

 

All returns must be post-dated within 30 days of the delivery date. Should the return exceed the 30-day window or arrives in extremely used condition, it will not be accepted and a refund, exchange, or replacement will be denied.

 

If you are eligible for a return or exchange based on our policy please email us at: hello@reshapi.com and we will provide you address where to send return product


Return Shipping

 

The packing slip/receipt sent with your order is not a return label. No RMA is required. RESHAPI.COM does not offer return labels or responsible for return shipping. Shipping costs are non-refundable.

 

If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees which will be taken out of any eligible refunds after the package is returned to us.


What to include in the package During Return

Include one of the following:

  • -> Full Name + Email

  • -> Order Number

  • -> Reason for Return or indicate the item you wish to exchange for

  • -> You can use a piece of paper, enclosed packing slip, or a print out of your email confirmation

This allows faster processing.

 

 

Return Processing can take 7-14 Days once we receive it at our facility.

 

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.

 

Since we are a small company, please let us know if you experienced any issue with the product. Any feedback will be greatly appreciated and will help us to improve and develop future products.

 

REFUNDS

Please allow 7-14 business days for returns to be processed. Once it has arrived back at our facility. You will be notified should the return be approved or rejected and refund denied.

If approved, the refund will be returned to the original method of payment within 3-5 business days.

Should you not see the funds returned to the original method of payment by the 5th business day, please contact hello@reshapi.com to verify the refund has been processed.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

LATE OR MISSING REFUNDS

If it has surpassed 5 business days since your return was processed and you have not seen an email notification regarding its status, be sure to check your Junk/SPAM folder as these messages can sometimes end up there.

Should no message be found or you are not seeing the funds returned to the original method of payment by the 5th business day, please contact hello@reshapi.com to verify the refund has been processed.

 

MISSING ITEM(S)

Contact hello@reshapi.com within 5 days of receiving your order. If the package appears tampered with, we encourage you to also submit a claim with the carrier.

Verify the packing slip which will list all items enclosed in your package/order. Should any items listed be missing from the package when contacting us please include photo verification of the following: packing slip, all contents from the package, and the shipping label.

 

We do ask to be notified immediately of any potential missing items. Should the order delivery date surpass 5 days and we have not received the verification requested, we will assume the order was received in accordance to our records and therefore we will be unable to offer any sort of compensation.

Important Guidelines

  • Damaged or Defective Orders: Report any issues within 5 days of delivery. We’ll provide instructions for returning the item and arrange a refund or replacement

  • Return Shipping: Customers are responsible for return shipping costs

  • Delivery Issues (Wrong Address): Refunds cannot be offered if your package does not arrive due to issues within your control, such as an incorrect address

  • Inspection Requirements: Returns that arrive without their original packaging or do not pass inspection may be declined